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- I was humiliated
I was humiliated
What losing a client taught me
I was SO embarassed.
Humiliated.
When I lost my first client, and he pulled the plug…
I was convinced I had done something SO wrong.
I failed to show him the art of branding his experiences.
Coming to you straight from the Swiss Alps
Later down the road,
I stopped beating myself up because of a really important advice my mentor gave me.
“Your first year is all about building less & learning more”, he said.
My mentor has sold his business for 8 figures this year.
Here‘s an important reminder:
With each iteration, learn and relaunch.
THEN aim for a consistent client retention rate.
So I rewired the threat. And did better. MUCH better.
That humiliation turned into a drive.
Maybe you’ve experienced this yourself.
“I need to level the f*** up”, the voice in my head whispered.
Managing client expectations is not for the weak.
So I introduced a done-with-you process.
Making my client the driver, while I’m in the passenger seat, guiding them.
The process goes:
I interview you. I ask you unhinged questions (I know how to pull those stories out of you).
Then I give you the structures. You write your story. I edit and review. You post.
In 3 months you’re building a kick-a$$ brand,
people look up to you but most importantly … they BUY from you.
This process has kept engagement high and authenticity higher.
And this has also helped me adjust to expectations.
And standards are even higher.
This entrepreneur s*** is a rollercoaster -
thank god i have an adhd brain & can take it.
Now, I’ve opened up about a fragile topic.
Losing a client…
I encourage you to do the same this week.
Your audience will trust your journey and process.
This also transcends your values and filters out those who don’t.
Owning where you f***ed up is anti-fragile,
Not defending you, but strengthening your positioning.
And I’ve found that sharing my f***- ups aligns with who I’m becoming.
A resilient woman.
If you’re someone who’s going against the odds,
Ready to share all your f***- ups and OWN your narrative.
Reserve your spot to work 1-1 with me.
Reply to this e-mail with “odds”, I’ll share more infos.
Sending love,
Stéphanie